Return Policy

1. Damaged Products During Shipping:

   a. We take utmost care in packaging and handling your orders to ensure they arrive in excellent condition. However, if you receive a product that is damaged during shipping, please follow the steps below:

   b. Reporting Damaged Items: In the event of receiving a damaged product, please contact our customer support within 24 hours of delivery. You can reach us through [contact information]. Provide us with your order details, including the order number and a clear description or photographic evidence of the damage.

   c. Return Process: Once we have received your report and verified the damage, we will guide you through the return process. We may request additional information or evidence to assess the situation and process your return efficiently.

   d. Refund or Replacement: Depending on product availability, you will have the option to receive a replacement for the damaged item or a refund issued to your original payment method. We will cover the return shipping costs for damaged items.

2. Franchise Refunds:

   a. Royalties and Franchise Fee Non-Refundable: In the case of franchise refunds, it is important to note that royalties and franchise fees are non-refundable. These fees contribute to the ongoing support and resources provided to franchisees, and therefore cannot be reimbursed..

   b. Other Refund Considerations: For any other refund requests related to franchise services or products, please contact our franchise support team. We will assess each request on a case-by-case basis, taking into account the specific circumstances and contractual agreements.

   c. Franchise Support: We are committed to supporting our franchisees and ensuring their success. If you have any concerns or questions regarding your franchise agreement or refunds, please reach out to our dedicated franchise support team for assistance.

3. Note: The terms and conditions of the return policy are subject to change. We reserve the right to modify or update our return policy at any time. Any changes will be communicated through our website or other appropriate channels.

4. If you have any questions or require further clarification regarding our return policy, please contact us through the provided channels. We value your satisfaction and aim to provide a smooth and transparent return process.

5. Last updated: 30 June 2023